Why did a craps dealer say my dice weren’t ‘tumbling enough’ at Cosmopolitan?

retxyuniz

I had a weird time at the Cosmopolitan this weekend. I was shooting craps in the evening. I had a table to myself, which was nice. I was doing okay, not winning big. The suited guy at the table started complaining. He said my dice weren’t tumbling enough. He kept stopping the game to tell me this between rolls. My throws were hitting the back wall every time. He actually told me he didn’t care if I hit the wall, the dice just needed to tumble more. I’ve played for years and never heard that nonsense before.

When I was done, I went to cash out. I saw he forgot to mark one of my numbers for the all-tall bonus. That was the 8. So he shorted me. I tried to get him to check, but he wouldn’t. It was a bizarre experience. My advice? If you see Harry managing a table, get the hell out.

TechSlyde

Would of tumbled my money out of there too lol

WhiskeyShark91

So I’ve crashed there rooms are aces, totally solid. I’ve hit the tables too, but I skip the Craps action… $25 and $50 minimums? No thanks, that’s high stakes for this player. And honestly, most of the time, I only see one or two tables going. Pretty sure they’ve got, like, five or six total. But with that kind of setup… wow, what a scene.

QuantumQuokka84

cosmo..worst craps dealers…management..

CybroXy

I only tip good dealers. They understand: shooter wins, dealer wins. I never tip bad ones. Slow games? Bad attitudes? No tip. Tipping isn’t required. It’s not a law. It’s not a rule. My message is clear: Don’t like your job? Quit.

SunsetFrenzyX

Honestly, I’d say you need to talk directly to the shift manager, not just someone on the floor. In my experience, they’re the ones who will actually follow up and look into your claim. And if they don’t handle it properly, you’d better call Gaming. Trust me, the Nevada Gaming Control Board doesn’t mess around they take these things seriously.

EldritchRequiem

A few years back in Rio, something wild happened. This PB just wouldn’t stop nagging my husband about needing more rotation, over and over. Then he leaned right across the table, wagging his finger, saying more rotation, and both dice have to hit the back wall every single time. Well, my husband tossed a hard six and both dice just landed leaning against that back wall. The PB just walked off. After that, we totally avoided playing when he was around. His ow dealers even gave us a heads up: If you can wait, he’s out at noon. So ever since then, we only play after 12 no issues at all.

AuroralMelter

You absolutely need to call the gaming board and file that complaint right away. They’ll come in, review the tapes and if your claim’s legit, guess what? They’ll contact you and get you paid. Oh, and they’ll gladly fine the casino for not taking your claim seriously, because nothing says we mean business like hitting them where it hurts. I’ve met plenty of gaming officials over the years, and here’s the deal: they aren’t there to protect the casinos they’re there to protect us, the players. And let me tell you, what they hate most is showiing up to handle a complaint. Trust me on this: the dealers absolutely love throwing those not so beloved supervisors under the bus every chance they get. Really, it’s practically a sport.

FrostShadow7

I posted in another craps group recently, wondering if anyone else ever had casino staff try to mess with their focus and wow, the responses were brutal. Honestly, they made me feel like a complete fool for even asking. So guess what? I left that group. It was clearly not the place for me.

Sparkbolt42

As an X dealer and supervisor. That’s bull If both dice reach the wall!

WizardOfNope

Okay, s here’s the deal: Cosmo and those other spots with the double pay 12 on the field? Absolute garbage odds, right? Plus, they jack up the table minimums too! Honestly, just avoid them there are other casinos nearby that don’t charge you an arm and a leg with their insane house edge. And don’t even get me started on how at pretty much every Vegas casino, the 4 and 10 are automatic buys… but nope, Cosmo makes you buy them. Ugh. Fingers crossed when MGM takes over they just do what they do at their other places and keep it normal.

Nebuluxe

I’d walk away at that point. I’m there to have fun not get hassled.

Lavendermist83

Nevada should enforce a single, strict set of rules for all casinos and players.

retxyuniz

An update: I talked to a nice person at the gaming commission today. They agreed to check into the possible win. But they couldn’t clarify the tumbling rules at all. She was clear about hitting the back wall. But she wouldn’t give any specifics on what counts as enough tumbling only that some is required. She strongly suggested more than once that the casino decides what’s acceptable. 🤷

Final update: They reviewed the video and closed the dispute successfully. I’ll just get the hell out and tumble somewhere else next time.